Blaze won't sync to Galaxy S8+

[BCAMERON]

My Blaze hasn't synced since Tuesday at 8:54 pm. I have shutdown the watch and turned back on, I have uninstalled the app and reinstalled the app. I have unpaired and repaired the watch and still isn't syncing. What else is there to do? I don't know if this matters but I have a Samsung g8+

Moderator edit: Clarified subject

[BCAMERON]

turns out restarting the phone fixed the problem

[LanuzaFitbit]

Welcome to the Forums @BCAMERON.

Thanks for trying those steps and sharing that restarting the phone did the trick!

Glad to read that everything is working correctly now. If it did happen again, please try to follow the steps showing in this article. They should definitely help.

Be sure to visit one of our Discussion boards, if you have the time. Lots of topics to talk about with other users.

Let me know if you have any further questions.

[BCAMERON]

I have a new problem,

Now my blaze keeps disconnecting from my phone. I keep having to connect the Bluetooth. this happens several times a day, and I have my phone with me all the time. This is also resulting in draining the battery on the Blaze.

[LanuzaFitbit]

Hey @BCAMERON.

Thanks for letting me know what steps you have to take to get the Blaze to sync.

My question in this case would be, what are you referring to when you say you keep having to connect to Bluetooth? Do you mean manually connection your Blaze to your phone's Bluetooth via the phone settings? If not, please let me know exactly where you are doing this.

In the meantime I'd recommend restarting the whole connection from scratch. You can do this by going into your phone's Bluetooth settings and removing your Blaze from there, then open the app and run the set up as if it was a brand new device. 

Let me know if there are any further questions.

[BCAMERON]

I have unpaired the fitbit, I have uninstalled the app & reinstalled. I have re-paired the fitbit. however it still keeps losing connection with my phone.

[LanuzaFitbit]

Hello @BCAMERON.

Thanks for going through those steps. 

Do you have any other devices connected to your Phone's Bluetooth? Or did you sync your Fitbit with any other phones recently?

Look forward to your reply.

[BCAMERON]

I have bluetooth earbuds, that I dont have a problem with. My Blaze isn't
paired with any other phone.

[LanuzaFitbit]

Hello @BCAMERON.

Thanks for letting me know.

As a test, let's try unpairing the earbuds from your phone and then giving it another shot. It is possible that the pairing with the earbuds could be causing interference between the Blaze and your phone. 

Look forward to your reply.

[BCAMERON]

I have been using the earbuds for months and it wasn't after we went of a
cruise and didn't have internet connection that I started having trouble
with the Blaze.

I use the earbuds all day at work, so I will have to wait until tonight to
see if they are interfering. However at night they are turned off and I
still lose connection to the Blaze.

[LanuzaFitbit]

Hello @BCAMERON.

Thanks for sharing that information.

Please do give it a try and let me know if it continues working like that. 

While you were at the cruise, which I hope was a great experience, did you try syncing with any other device? 

Look forward to your reply.

[BCAMERON]

No I kept my phone on airplane unless we had wifi.

[LanuzaFitbit]

Hey @BCAMERON.

Thanks for letting me know.

Did you get a chance to try unpairing the ear buds? If so, how did that go?

Look forward to your reply.

[BCAMERON]

I did that this weekend and the Blaze still disconnected from my phone, a
couple of times when I was just sitting and reading.

[LanuzaFitbit]

Hello @BCAMERON.

Thanks for letting me know that you did give it a shot.

Let's try one more thing, let's try to turn Always Connected on, or restart it if it already is turned on. You can find that feature by going into the settings of the app and then tapping on the picture of the Fitbit Blaze. You should find the Always Connected feature in there. If it is off, turn it on. If it is already on, please turn it off and sync your Fitbit. Then, turn it back on.

Let me know how it goes or if there are any other questions in the meantime.