Bluetooth connection shows "App is needed to use this device"

[Lonette]

Android user Samsung Galaxy S21...

Some days I get texts and calls on my Fitbit and some days only texts, visa versa. When I check connection with bluetooth, it says App is needed to use this device...I have the app. What is the issue???

Moderator Edit: Clarified subject

[SilviaFitbit]

@Lonette Welcome to the Fitbit Community. Thanks for the detailed information shared. 

Try the following troubleshooting: 

- Go into the Fitbit app and the notifications section 
- Accept the permissions 
- Turn off al the notifications 
- Restart your phone 
- Turn off Bluetooth and wait 10 seconds 
- Turn it back on 
- Go back to the Fitbit app and turn all the notifications again (Make sure the correct text message app is selected)
- Sync your Versa 2 

Hope this helps.