help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Bluetooth says I need app to use device

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎02-19-2024 10:45 - last edited on ‎02-20-2024 08:58 by Fitbit Moderator

‎02-19-2024 10:45 - last edited on ‎02-20-2024 08:58 by Fitbit Moderator

Bluetooth says I need app to use device.   It won't pair

 

Moderator edit: clarified subject.

 

 

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎02-19-2024 12:43

In response to RiekoC

‎02-19-2024 12:43

I ended up uninstalling/reinstalling  fitbit & seems to working now.   TxSent from my Galaxy

View best answer in original post

Best Answer
0 Votes
4 REPLIES 4

‎02-19-2024 11:47 - edited ‎02-19-2024 11:48

‎02-19-2024 11:47 - edited ‎02-19-2024 11:48

Hello @HelenHenry 

I'm not sure I'm understanding the details of your issue. Would you please provide additional information?

  • What Fitbit device are you using?
  • Is this a new device that you're adding to your Fitbit app?
  • Did your Fitbit connect before?
  • What have you tried so far to fix your problem?

We'll be watching for your answers.

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎02-19-2024 12:43

In response to RiekoC

‎02-19-2024 12:43

I ended up uninstalling/reinstalling  fitbit & seems to working now.   TxSent from my Galaxy
Best Answer
0 Votes

‎02-20-2024 12:27

In response to HelenHenry

‎02-20-2024 12:27

Hi @HelenHenry 

Thanks for letting us know that you were able to get your Fitbit connected.

Rieko | N California USA MBG PE

Best Answer
0 Votes

‎02-24-2024 17:37

In response to RiekoC

‎02-24-2024 17:37

Followed all possible advice and although my charge hr had been connecting via blue toith since i purchased it.  It is failing now.  Have tried on another mobile.  Still nothing.  Just using for sleep tracking.  71 yrs old.  Have had this fitbit for 10yrs.  Have been nursing it for last 6 yrs.  Broken band and the plastic bit around charge point pulls out.  Got a new one charge 2.  That lasted 5 minutes.  Band broke beyound repair.  Mmmm

Best Answer