Bug report: daily heart rate details

[gtirloni]

Cannot open the details for a given day straight away.

Steps to reproduce:

1. Open Android app
2. From the dashboard, click on the heart rate line
3. From the heart rate screen, click on a day to retrieve details.

Result: nothing happens.
Expected: app goes to day's details screen.
Workaround: choose any other option (help, config, etc), go back to heart rate screen. Now choosing a day will work.

Android 6
Motorola Moto G (4th generation)

[HeydyF]

Welcome to the Community @gtirloni! Thanks for letting me know about this workaround, now let me ask you something, does this happen often? If so, what if you try to log out and then log back into the app. 

Let me know the outcome! 

[gtirloni]

Logging out and back in doesn't help. It happens all the time save for
a few sporadic times where it worked (1 out of 50). It does seem
better with the new version (it never worked with the previous version
and now it worked a few times). I'm not sure what's wrong.

I'm using a Motorola Moto G Plus (4th generation) with Android
Marshmallow 6.0.1.

Thanks!

[HeydyF]

Thanks for getting back to me @gtirloni! Ok in this case is better if you contact Fitbit Support and let them know about this issue. They will further investigate it and see how to assist you. 

Let me know the outcome! 

[evilneoprincess]

Unrelated but I have the same phone, have you gotten call notifications to work and if so, how? Thank you!

[USAF-Larry]

@gtirloni, I have not experienced this behavior with my HTC One M9 phone with Android 6.0 Marshmallow and Fitbit app v 2.33. If I click on the Heart Rate line, it opens the screen for the current day displayed at the top and all past tense reports below it. If I scroll down to any particular day, and click on it, it immediately opens for that day. I have never had it not do that.

[gtirloni]

I'm not experiencing this issue anymore since a month or so. Thanks all.

Giovanni

[HeydyF]

Hey @gtirloni,sounds great that the issue you were having, was resolved. And thanks to my friend @USAF-Larry for your help. 

@evilneoprincess, how are you? Let me give you a hand on this. If you have a Google Nexus 7 phone, it should perfectly work with the call notifications. So, in order to enable the call notifications on your tracker, please try the following: 

STEP 1: SETTING UP NOTIFICATIONS ON YOUR TRACKER

Two trackers have a setting for notifications.

If you have a Surge, swipe to Settings and make sure Notifications is set to On.
If you have a Blaze, hold the top right button for a couple seconds to make sure Notifications is set to On.

STEP 2: SETTING UP NOTIFICATIONS ON YOUR MOBILE DEVICE

- Confirm your mobile device is compatible with notifications by visiting http://www.fitbit.com/devices. Notifications are available for Android devices running OS 4.3 or later.
- Make sure Bluetooth is enabled by going to Settings > Bluetooth.
- If your mobile device has OS 5.0 or later, you may need to configure the default text messaging and calendar apps by tapping Settings > More > Default SMS app or Settings > More > Default calendar app.

STEP 3: SETTING UP NOTIFICATIONS IN THE FITBIT APP

- Put your tracker within 20 feet (6 meters) of your mobile device for the rest of the setup process. Note that you'll only receive notifications on your tracker when your mobile device is within this radius.
- From the Fitbit app dashboard, tap your tracker tile.
- Tap Notifications.
- Check the box next to Fitbit Notification Service and then tap OK.
- Depending on your tracker, choose your preferred call, text, and calendar apps. The apps provided by your phone for calls, texts, and calendar, and notifications vary between mobile devices; however, some common default apps are:
Phone app—Dialer
* Text messaging (SMS) app—Messenger
* Calendar app—Calendar

- To complete the set up, tap the arrow in the top left to return to your tracker tile and tap Sync Now.
- If you want to ensure that all notifications sent to your tracker are encrypted, on the Notifications page tap Require encryption. For more information, see Are notifications sent from my Android device encrypted?
* Open the Fitbit app again to start the bonding process that allows your mobile device to send encrypted data to your tracker.
* If the bonding process is not successful, tap Re-enable and follow the onscreen instructions to attempt the bonding process again.
* If you cannot successfully complete the bonding process, you can choose to continue with unencrypted communications.
- To verify that set up was successful, look at the list of Bluetooth-connected devices on your mobile device. Your tracker's name should appear.

Let me know if that works!