Calories burned graph and active minutes not accurate

[azucena-baez]

My app is showing 0 active minutes for yesterday and today and that is incorrect.  Also, my calories burned graph is not displaying accurate information.  Today my the fitbit Ionic is showing that I burned ~2000 calories which is about right for me but when I click on the graph it seems to be only showing be showing my BMR data:

Also, the Food tile is showing incorrect calories out.  Normally this displays my calories burned information (which should be ~2000) but it showing about half of that.  I am not sure if this is related to the calories burned graph not have the correct data.

 

Lastly, I logged a workout session today but it is not displaying in my weekly exercise.

[JohnnyRow]

As far as calories burned, are you sure it has synced?  If your Ionic shows the right data, but your phone does not, that fits with the data not having yet synced from your Ionic to your phone.

[azucena-baez]

I am not sure what is wrong, the app shows the right number of calories burned but not on the graph, the graph is just flat with no activity all day long, it hasn't been working for two days now.  Also, my exercise, active minutes and sleep data is not working either.  Everything just stopped working two days ago. 

[azucena-baez · Accepted solution]

You are right, the app is not synching to the Ionic.  I was confused because the app does show some right data, like calories burned and steps taken but there is other data like exercise, active minutes and sleep that are not showing right.  I looked at when it was last synched and it say Wednesday.  I re-synched it and now it works.