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Calories burned graph drops 10 minutes before finishing the activity

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‎04-29-2020 15:42 - last edited on ‎05-03-2020 16:12 by Fitbit Moderator

‎04-29-2020 15:42 - last edited on ‎05-03-2020 16:12 by Fitbit Moderator

After recording an activity (e.g., walk) with the Android app (Samsung Galaxy Note 8, Charge 3), the energy burned curve drops sharply about 10 minutes before the end of the activity, and then stays low & flat for the rest of the activity. 

(A picture is worth a thousand words, but I don't see a way to attach a screen shot.)

 

Moderator edit: Subject for clarity 

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1 REPLY 1

‎05-03-2020 16:11

‎05-03-2020 16:11

Hi @JDS15, welcome to the Community Forums! Sorry for the delay in responding your post.

 

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

 

  1. Force quit the Fitbit app.
  2. Uninstall the app from your mobile device.
  3. Make sure that the Android version is up to date.
  4. Reboot your mobile device.
  5. Reinstall the Fitbit app.
  6. Login using your account credentials.

 

If you would like to attach a picture into your post please check: How To: Add An Image To Your Post for more details. 

 

Keep me posted and let me know if you have any additional questions.

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