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Calories burned shows up as "--" on Fitbit app

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‎11-12-2018 19:24 - last edited on ‎11-14-2018 05:04 by Moderator Alum

‎11-12-2018 19:24 - last edited on ‎11-14-2018 05:04 by Moderator Alum

Calories displayed as "- -" for exercises in Android app. The exact same issue my friends and I are facing with our new Charge 3. Calories displayed on the app appears as -- instead.

 

 

Moderator edit: subject for clarity

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3 REPLIES 3

‎11-12-2018 22:32

‎11-12-2018 22:32

Hi @kimbahlee,

 

Yes, that's a known issue that Fitbit is looking at presently.

 

If you click through the activity, it will show the correct calorie information. And so the calorie counts for the day add up correctly. They just don't display correctly in the activity list.

Work out...eat... sleep...repeat!
Dave | California

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‎11-13-2018 21:33 - edited ‎11-13-2018 21:33

In response to WavyDavey

‎11-13-2018 21:33 - edited ‎11-13-2018 21:33

This is so annoying that it's happening. I would like to be able to know at one glance when I open my app, instead of having to click on the activity. I hope they rectify this soon

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‎11-14-2018 05:08

In response to kimbahlee

‎11-14-2018 05:08

It's great to see you here @kimbahlee and @WavyDavey thanks for the input.

 

I just wanted to let you know that I have moved your posts from the Charge 3 board to the Android app board, since I think that here you will be able to see more related topics about the Fitbit app.

 

About the issue you are experiencing with your calories, as our friend mentioned our team is aware of the problem and are working to resolve it as quickly as possible, sorry for any inconvenience it's caused and appreciate your patience and look forward to getting you back on track.

 

Please let me know if there's anything I may do to assist you in the meantime. Smiley Wink

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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