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Calories from exercise not appearing in dashboard

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‎10-04-2020 08:45 - last edited on ‎12-21-2020 19:53 by Fitbit Moderator

‎10-04-2020 08:45 - last edited on ‎12-21-2020 19:53 by Fitbit Moderator

Hi everyone!

I did a big trekking walk today that lasted over 3 hours. At the end of this walk I had burnt over 1200 calories and had 192 active zone minutes, but once the the watch synced with my phone the calories did not add. Also the active minutes are not showing in the pc dashboard either. Has this happened to anyone before?

Thanks

Sophia

 

Moderator Edit: Clarified subject

 

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