help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can I have my Fitbit Ionic and Fitbit Inspire HR in one account?

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-15-2020 04:00 - last edited on ‎10-16-2020 06:23 by Fitbit Moderator

‎10-15-2020 04:00 - last edited on ‎10-16-2020 06:23 by Fitbit Moderator

I just recently got the Ionic but when I synced it to my account it replaced my Inspire HR rather than just adding the ionic. I use both trackers for different things and before I added the ionic I had been using and Alta HR with my Inspire HR but now the app will only let me replace a tracker l, it won't let me add a second one so I can switch between them. Is it still possible to have two trackers on my account or did this suddenly change?

 

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-15-2020 05:20

‎10-15-2020 05:20

Fitbit does still support having multiple trackers connected to an account but there are some restrictions and you have hit one of them. They say:

 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715.htm

 

As this restriction impacts all the newer models it makes the feature increasingly redundant. 

View best answer in original post

Best Answer
1 REPLY 1

‎10-15-2020 05:20

‎10-15-2020 05:20

Fitbit does still support having multiple trackers connected to an account but there are some restrictions and you have hit one of them. They say:

 

"Note that you can't connect multiple devices that use the Fitbit App Gallery to one account. For Fitbit Charge 3, Fitbit Charge 4, Fitbit Ionic, Fitbit Inspire series, Fitbit Sense, and Fitbit Versa series, only connect one of these devices to your account at a time."

 

Taken from: https://help.fitbit.com/articles/en_US/Help_article/1715.htm

 

As this restriction impacts all the newer models it makes the feature increasingly redundant. 

Best Answer