Can't Pair Fitbit Alta to Android. Stuck on enter tracker number.

[lalalobs]

Hi, 

I'm at my wits end. I've troubleshooted everything.
Restart phone
Restart Alta
Uninstall app and reinstall
Turn Bluetooth on and off

I get to the "Enter the number on your tracker's display." Enter the number that shows up on my fitbit, and then it's in an endless "connecting" loop. I don't know what to do and I've been at this for hours.

Thanks.

[SteveH]

Have you checked that your phone is supported by fitbit at www.fitbit.com/devices ?

[OZthegreat]

I checked and my mobile is fully supported.  M new Fitbit Alta HR will not pair.

[beppin]

I'm having a similar issue. My fitbit is fully charged but I don't think it's turning on. My phone can't find it to pair with. When I touch the screen it always displays "Fitbit.com/setup".