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Can't accept e-mail friend requests

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‎05-24-2023 12:33 - last edited on ‎05-26-2023 13:27 by Fitbit Moderator

‎05-24-2023 12:33 - last edited on ‎05-26-2023 13:27 by Fitbit Moderator

I received two friend requests by e-mail but when I click "accept", it takes me to a blank screen and nothing happens.  There are no notifications or friends requests that show up in the app.  Please let me know how to fix this.  

Thank you.

Moderator edit: Formatting

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‎05-24-2023 12:58

‎05-24-2023 12:58

Hi, @Sandiwitch there have been some issues recently with Friend connections.  Fitbit is aware and working on a fix, so I would recommend holding tight for now and making sure your app is set download whenever a new version is available to you.

Sense, Charge 5, Inspire 2; iOS and Android

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‎05-26-2023 13:27

‎05-26-2023 13:27

@Julia_G Thanks for your input. It is true, there is a general issue in regards to the friend requests. 

@Sandiwitch Welcome to the forums. Thanks for bringing this to our attention. Did you receive the requests on the app as well? Did you try accepting them over there? We are investigating this situation. Thanks in advance. 

RodrigoM | Community Moderator, Fitbit

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