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Can't access Fitbit app

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‎12-31-2022 12:03 - last edited on ‎12-31-2022 13:17 by Fitbit Moderator

‎12-31-2022 12:03 - last edited on ‎12-31-2022 13:17 by Fitbit Moderator

Can't access the app.  when logo is tapped screen shifts and goes blank.

 

Moderator edit: Subject for clarity.

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1 BEST ANSWER

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‎12-31-2022 13:47

‎12-31-2022 13:47

@DramaQueenDiva Thanks for your input and help. 

 

@Merellis Thanks for inquiring about the Fitbit app. Which smartphone do you have?

 

Please make sure that your Fitbit app is up to date. If so, have you tried deleting the Fitbit app and installing it again? I would do yo and check if the login works afterwards. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

View best answer in original post

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3 REPLIES 3

‎12-31-2022 12:23

‎12-31-2022 12:23

This isn't a Fitbit device issue, it's a Fitbit app issue.  As such, we need to know which OS you have to move your post to the correct forum.

Kristen | USA Cruising through the Lifestyle Forums

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Best Answer

‎12-31-2022 12:35

In response to DramaQueenDiva

‎12-31-2022 12:35

OS on the phone is Android OS 13

thanks Don

Best Answer

‎12-31-2022 13:47

‎12-31-2022 13:47

@DramaQueenDiva Thanks for your input and help. 

 

@Merellis Thanks for inquiring about the Fitbit app. Which smartphone do you have?

 

Please make sure that your Fitbit app is up to date. If so, have you tried deleting the Fitbit app and installing it again? I would do yo and check if the login works afterwards. 

 

Have a nice day!

RodrigoM | Community Moderator, Fitbit

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0 Votes