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Can't add a 4th digit for swimming

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‎02-09-2019 08:34

‎02-09-2019 08:34

I can't add a 4th digit in distance for swimming. Help

Best Answer
48 REPLIES 48

‎02-22-2019 08:13

In response to SunsetRunner

‎02-22-2019 08:13

Hello everyone.

 

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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0 Votes

‎02-22-2019 15:38

In response to LanuzaFitbit

‎02-22-2019 15:38

Thank you for your response. It's good to see that Fitbit is monitoring this community forum.
Best Answer

‎02-27-2019 16:29

In response to egpuckett

‎02-27-2019 16:29

Hi folks! 

 

Just wanted to jump in here to confirm that this issue should be resolved on the latest version of the Fitbit app for Android 2.88. If you have not done so already, please update your Fitbit app at your earliest convenience. 

 

If you continue to experience this issue, feel free to let me know!

Want to get more deep sleep? Join the discussion on our Sleep better forum.

Best Answer

‎02-27-2019 17:09

In response to dfirefire

‎02-27-2019 17:09

Yes, I can't enter my swim distance of more than 3 digits either. I used to be able to do this but some upgrade has clearly introduced a glitch. This issue has been going on for several weeks and it's bad that Fitbit are taking so long to fix it.

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0 Votes

‎02-28-2019 10:09

In response to Deep_End_James

‎02-28-2019 10:09

@Deep_End_James Thanks for getting back to me. Have you updated your Fitbit app to Android 2.88? The latest release of the app should have the fix included. 

 

Let me know how it goes!

Want to get more deep sleep? Join the discussion on our Sleep better forum.

Best Answer

‎03-05-2019 19:46

In response to MattFitbit

‎03-05-2019 19:46

Just saw this post. Looks like the problem is fixed.

from my mobile phone
Best Answer

‎03-06-2019 01:57

In response to egpuckett

‎03-06-2019 01:57

Yes, Thanks. I can now officially swim further than 999 metres again!

James
Best Answer

‎03-22-2019 20:14

In response to Deep_End_James

‎03-22-2019 20:14

@egpuckett @Deep_End_James I hope you're doing well!

 

Thank you both for your updates and sorry for the late reply. I am really happy to hear that the issue was resolved with the latest Fitbit app and thank you for sharing the feedback as it is greatly appreciated.

 

I'll be around.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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‎01-08-2023 00:08

In response to NellyG

‎01-08-2023 00:08

Hi can we be friends please 

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