Hi there @Smbdyshome09, good to see you are visiting the Fitbit Community! Certainly this is not a normal behavior, however I'm wondering if you are using a compatible mobile phone? With devices that are not listed as compatible, is not that it won't work, but they may present abnormalities in some functions.
Nonetheless it would not hurt to give it a try to the following post: Having trouble syncing? (here's how to fix this). You will find all the necessary information here including the information about compatible devices.
Give it a try and let me know how it goes.
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