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Can't get Charge 2 to sync

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‎05-02-2019 17:43 - last edited on ‎05-03-2019 05:58 by Fitbit Moderator

‎05-02-2019 17:43 - last edited on ‎05-03-2019 05:58 by Fitbit Moderator

My charge 2 won't sync. I have uninstalled and reinstalled app and reset my Fitbit, but neither seemed to work....

 

 

Moderator edit: Clarified subject

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‎05-03-2019 06:02

‎05-03-2019 06:02

Hello @Lasers.

 

Thanks for sharing all of those steps that you have tried to get your Fitbit to sync once again.

 

In this case I'd like to ask you to follow all of the steps that show up in this help article. While you have already tried some of them, please go through all of those steps in the order that they show up. 

 

In the meantime please let me know what phone is it that you are using and what Android version is it running.

 

I look forward to your reply.

Lanuza | Community Moderator

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