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Can't get Mobile Tracker

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‎09-20-2016 06:55

‎09-20-2016 06:55

My Samsung Galaxy S4 does not give me the option to set up Mobile Tracker. It asks if I want to replace my device or wants to know what kind of tracker I want to set up. I want to be able to track steps on my phone when I forget to wear my Zip.
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5 REPLIES 5

‎09-21-2016 07:26

‎09-21-2016 07:26

Mobile track requires specific hardware that few phones other than iPhones have. Sorry, but your phone is not equipped for Mobile Track.

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0 Votes

‎09-21-2016 09:55

‎09-21-2016 09:55

@Emcat As @SunsetRunner said, the S4 does not support the MobileTrack feature. The only Android devices that currently support MobileTrack are the Nexus 5X and Nexus 6P.

Erick | Community Moderator

It's all about the food! What's Cooking?

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‎09-21-2016 18:34

In response to ErickFitbit

‎09-21-2016 18:34

Then please take it off of the list of supported devices.
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‎09-02-2017 02:59

In response to SunsetRunner

‎09-02-2017 02:59

Actually that isn't true. The S4 is perfectly capable of mobile tracking. I use it with S.Health and with Strava. It just doesn't appear to work with Fitbit.

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‎12-07-2017 07:41

In response to SunsetRunner

‎12-07-2017 07:41

An earlier version of the Fitbit app (quite some time ago; certainly before the revamped dashboard view) used to support MobileTrack with the Galaxy S4. I used it as a backup whenever I couldn't carry my regular Fitbit tracker with me for whatever reason.

 

I switched over to a Windows 10 Mobile device as my daily driver some time ago, and hadn't checked my Galaxy S4 for a while; today, I noticed that it doesn't support that feature anymore. In the Windows 10  world, any device that supports the Lumia Motion API also supports Fitbit MobileTrack.

 

I'm not sure exactly what changed; a bit of an explanation would be nice.

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