Hi @Cary20145, my apologies for the late response and welcome aboard to the Fitbitbn. I'm wondering how it goes? Is the issue still persisting? What you are referring to unable to connect? Is this related to pair your tracker or your tracker is not able to sync?
If you are not able to connect your tracker to your account, the following article will offer you some help: Why can't I set up my Fitbit device?
If the issue is related to syncing your data, then this article will be the indicate for you: Why won't my Fitbit device sync?
Also don't forget to keep your Fitbit app updated to the most recent version.
See you around and hope this helps.
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