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Can't get my Alta HR to pair with my new phone.

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‎04-26-2018 14:35

‎04-26-2018 14:35

I recently purchased a Huawei p8 lite 2017, downloaded the fitbit app but can't get my Alta HR to pair. It's fully charged, Bluetooth is on but will not pair keeps asking me to re-try. My fitbit is now pretty much useless to me as the date & time is wrong and I can't track my step count. What am I doing wrong? Any help much appreciated. 

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‎04-26-2018 17:53

‎04-26-2018 17:53

For 2 days,  I couldn't get my fitbit to sync or connect to bluetooth. I called customer service and talked to the best agent ever (Myra), and in 5 minutes, everything is working perfect. She went into my fitbit from get end,  and whatever she did, magically my Versa is PERFECT, playing my music connected to wifi and bluetooth with my phone.  So happy now

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