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Can't get my flex 2 to sync with my Samsung s9

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‎05-17-2019 13:53 - last edited on ‎05-18-2019 07:04 by Fitbit Moderator

‎05-17-2019 13:53 - last edited on ‎05-18-2019 07:04 by Fitbit Moderator

Can't get my flex 2 to sync with my Samsung s9. This is very disappointing as I can't get information from it. 

 

 

Moderator edit: updated subject for clarity

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2 REPLIES 2

‎05-18-2019 07:07

‎05-18-2019 07:07

@Kevinwh Welcome! It's nice to have you on board!

 

Let me help you with your Flex 2 not syncing with your phone. You can try the following:

 

  • Go to your phone's bluetooth settings and remove all devices listed there.
  • Restart your phone and restart your device.
  • Also, if you are using an Android device, check that your app has the necessary permissions (settings > apps > Fitbit > permissions) and make sure bluetooth and location services (GPS) are on.
  • You can find additional suggestions here.

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer

‎05-28-2019 15:28

In response to AlvaroFitbit

‎05-28-2019 15:28

Seems to be working much better.  Thank you 

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