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Can't log in to fitbit on my phone

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‎02-20-2019 16:57 - last edited on ‎02-22-2019 05:50 by Fitbit Moderator

‎02-20-2019 16:57 - last edited on ‎02-22-2019 05:50 by Fitbit Moderator

I have a Galaxy s9 with android 8.0.0, I have re-installed the app twice. When I try to log in it says "invalid email or password". I am using the same login as I do for my fitbit account on the pc.

 

 

Moderator edit: Clarified subject

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‎02-22-2019 05:55

‎02-22-2019 05:55

Welcome to the Forums @Mergatroid.

 

Thanks for bringing this up. 

 

Let me help you figure out what is going on. In this case I'd recommend that you try switching the internet connection that you are using. For example, if you are using WiFi then try using the mobile data or vice-versa. That should help log in.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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