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Can't log in to my Fitbit account

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‎10-23-2022 09:49 - last edited on ‎11-09-2022 13:12 by Fitbit Moderator

‎10-23-2022 09:49 - last edited on ‎11-09-2022 13:12 by Fitbit Moderator

Every time I put in my email and password it thinks and then stops. It doesn't do anything. This is a new problem. So this forced it to unsync with my Bluetooth. But my Bluetooth says it needs an app to continue. ARGH!!

 

 

Moderator Edit: Clarified subject

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2 REPLIES 2

‎10-31-2022 03:42

‎10-31-2022 03:42

Same here  it's driving me nuts. I can get in online but not on the Ap ... 😡😡

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‎10-31-2022 03:58

In response to Eelshgirl

‎10-31-2022 03:58

I had recently the same issue (Android) plus a few more. It seems like the server side became unstable lately. Issues I have:

- Problem with logging in

- Can't display maps in exercise detail (spinning circle instead)

- Sometimes can't open the exercise details view

- Freezing the exercise detail screen (just endlessly spinning a "thinking" circle)

- One of my activities has been half-synced as it appears in the app but doesn't appear in the web dashboard, the total time is synced, and calories show 0 yet the calorie chart displays nothing else (no HR, no map etc.)

 

It's been happening for a couple of days on and off (sometimes it works and then all issues are back). Not sure what Fitbit is doing but I believe it's making changes on "a living organism" hence on and off issues.

 

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