Can't log in to my Fitbit app

[deniseshipman]

I am unable to log in to the Fitbit app it keeps telling me my password is invalid tried to reset it says same thing what do I do

Moderator Edit: Clarified subject

[SunsetRunner]

Your Fitbit app is tied to your Fitbit account. If you cannot log in using the password you did to get to this forum, then your best bet is to call Fitbit support. If you cannot use the original password as it is invalid, and you then changed your password to something new and it is still considered invalid, there is something else going on there. 

As a last resort you can always create a new account and see if that works, but you will lose whatever you have stored for past exercises. Worth a try.

[MarreFitbit · Accepted solution]

Hi there, @deniseshipman. Thanks for stopping by in the Community Forums. Thanks for the details provided in your post about the issue you're experiencing. @SunsetRunner Thank you so much for your help!

I've seen you contacted our Support Team after posting here and they've already assisted you. If you still need help or have any questions/concerns regarding the outcome of your case, please feel free to contact our team back for further assistance.

I've moved your post to the Android App board for organization purposes.