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Can't log on to my app

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‎11-07-2017 11:37

‎11-07-2017 11:37

Hi, I can't log on to my app. It say invalid password or email but I know it's right because I can log in on the computer. I've restarted my phone and try to uninstall and instal it again... What is wrong plz help me I want to use my fitbit again! 

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‎11-07-2017 14:45

‎11-07-2017 14:45

@Alva.k, in your phone's settings, open Apps and then select Fitbit.  Do a Clear Cache and Delete Data, then Force Stop the app. Exit out of the phone settings and open the Fitbit app and try to log in with the correct email address & password.  If that does not work, contact Fitbit Support so that they can help resolve this issue.

 

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