Can't login to fitbit app. "Down for maintenance"

[JonnyRamboo]

Hi,

Myself and my wife can't login to the fitbit app on Android. We get 'fitbit.com is down for maintenance'. We can login through a browser buy not through the app on Android or Windows 10 app. We have deleted the cache and data for the app and reinstalled - still the same.

Help!

[LucyAP]

Welcome to the Fitbit Community @JonnyRamboo! This can occur sometimes because some certificates on your Android phone for the Fitbit App needs to be enabled. To do so, please try the following: 

1) Make sure your current date and time are correct. The easiest way to do this is to visit Settings // Date & Time and make sure that the "Automatic Time Zone" and "Automatic Date & Time" are both checked. 
2) Make sure that all certificates that reference Fitbit.com are enabled on your handset. The easiest way to do this is to: 
- Open Settings // Security // Trusted Credentials 
- Make sure that all certificates that start with either "AddTrust" or "AddTrust AB", as well as "COMODO" are all enabled. To enable, click on the entry in the list, then scroll down and click the "Enable" button 
- Then reboot your phone (this is required to register the changes in the certificates.) 

I hope this helps, please keep me posted! 🙂