Can't open my FitBit App on my Samsung S9

[pdknjgrandma]

When I try to log in to the FITBIT App on my phone it tells me that i have an incorrect Email address or Password.
Asked for a password update email on my phone.  Updated my password on my PC by clicking the link.  Can log on to FITBIT site on my PC.  Phone still tells me that I have an error in either email or password.

Dumped the APP and reloaded.  Still tells me error in either email of password.

Help.

[LanuzaFitbit]

Welcome to the Forums @pdknjgrandma.

Thanks for sharing all of those details and steps that you have tried.

I'd like to take a closer look at what is going on. Could you share some screenshots of the error message that you are getting? That way I can better understand what is happening and find a solution.

In the meantime, I'd like to recommend that you try switching the connection that you are using. For example, if you are using WiFi please switch to a different network or to your mobile data. That will help in letting you log into your account.

I look forward to your reply.

I look forward to your reply.