Can't remember pair with Android

[Kkerrie]

Hi,

My charge 2 hadn't synced in over a week, I made sure all the android battery management optimisations were off and the Fitbit app had all day sync enabled, but no joy, it couldn't find the tracker.

I tried restarting the phone, resetting the tracker multiple times, no change. So I unpaired the tracker from my phone and then removed the device from my account...however I can't re-add it as it isn't in setup mode so the app can't find the tracker. How do I go about putting the tracker in setup mode?

I've tried resetting the tracker multiple times, but that doesn't have any effect.

Many thanks

[Odyssey13]

Hi @Kkerrie

Start it from the beginning, adding it as a new device to your existing account. click for directions.

Let us know how things go for you.

[Kkerrie]

It can't find the tracker, going through the 'help':

1. Is your tracker turned on? Try again

2.Make sure your tracker is charged, turn by on and off on phone, move other trackers away. Try again.

Then it goes back to point 2 and repeats

[Odyssey13]

Phone compatible?

[Kkerrie]

It's the same as my husband's and his works fine.

How does the tracker know to go into setup mode if it can't communicate with a phone to tell it that it has been removed from an account?

[Odyssey13]

Your husband have a Fitbit too?

Be sure his phone is out of range while you try to set up. If he also has a Fitbit, it should be 25 feet or more away from yours.

Which phone and system?

[Kkerrie]

Yeah, we both have Nokia 8 phones (which run stock Android) and Fitbit charge 2 trackers.

I eventually got it to work by reinstalling the app, having followed these instructions step by step:

https://help.fitbit.com/articles/en_US/Help_article/1866#android

Thanks for your replies and support.

Kerrie

[Odyssey13]

Fantastic @Kkerrie and thanks for letting us know.

[Rich_Laue]

@Kkerrie glad you got back on track .

The reason you where having problems setting up your tracker back to your account is because the sync issue had not been resolved .

Next time instead of telling Fitbit that you dontdowant to use the tracker, let's first fix the sync issue .

Often with an android phone the problem is with the Android memory management. First update the Fitbit app then clearing the Fitbit App cache and restarting the phone is usually enough. 

Deleting the Fitbit app and reinstalling will also clear the app cache.