Can't set Device Notifications phone calls. Constant prompt.

[Bucky_CO]

I am constantly getting prompts to "Turn on Device Notifications". I have them turned on for everything according to the Web Interface.  However it stopped working back in December 2016 for notifications for phone calls via bluetooth. 

I try and set up via Android App, and I can't get past "Turn on Device Notifications" indicator / prompt. 

Big Pink Prompt.  

"Fitbit needs access to your notifications so that your phone can send updates to your device"

Click on "Turn on Device Notifications".  I check on Fitbit Notification Service, then Click back.  But nothing changes.  I keep getting prompted. 

I can only configure this via the Android App.  I can't do this via Web Interface. 

[TarinFitbit]

Hey @Bucky_CO, very welcome to the Community!  Please take a look on the list compatible devices and also just a quick question, did you tried to unable the All day sync?. You should try to unable the "All day Sync" and after that set up the call notifications following the instructions on this article:  How do I receive call notifications on my Charge or Charge HR?

Keep me posted, I'll be around!

[Nicmcs]

I have tried your suggestion here and it does not work. I still get the notification on my Samsung phone and I don't get notifications on my fitbit charge hr. I have turned off all day sync and that does not work. As well the app takes an eternity to resync every time I move somewhere in the app.

[Holliepop]

Hello I am having the exact same problem as well!

[TarinFitbit]

Hey welcome to the Community guys @Nicmcs, @Holliepop!

@Nicmcs and @Holliepop At this point, try a Factory Reset (try it earlier in the morning) on your tracker and after that set up your Fitbit as a new device. However, if the issue persist, please contact Customer Support, they will be more than happy to get you back on track as soon as possible.

Guys let me know how it goes! 

[MagDog]

Hello there, I was having the same issues with my new Surge. Got no text or call notifications. Have tried all the suggestions so I conducted my own test. After getting everything setup and turned on, phone and Surge rebooted. The text came in yesterday.Whoopee. Right, this morning no text. Every night I put my phone in a airplane mode to conserve the battery so in the morning's I just turn off the mode. So today at the office I turned the Samsung Note 4 power off and back on and so far the text messages seem to be appearing and also the call notifications. This makes no sense to me but it worked today and tomorrow I will do the same thing........If it works, then I think it is a bug and needs to be addressed but by who FitBit or the phone firmware.

[TarinFitbit]

Very welcome to this thread and also to the Community@MagDog!  Thanks so much for bringing this tip for call and text notifications. However, if the issue persist, I recommend contact Customer Support, they can further investigate this issue and find a quick solution for you. Could you please let us know if the issue persist? 

Keep me posted! 

[MagDog]

I will update the post if I see changes, this morning all was working fine without the forced power off of the phone.

[TarinFitbit]

That will be great @MagDog! In the meantime let me recommend our Discussion Board where you'll find a lot of tips to hit your goals.

Enjoy the rest of the week !