12-04-2017 06:12
12-04-2017 06:12
I was having syncing issues with my charge 2 so I unpaired it to start over. I now either can't find my charge 2 from the "add a device" menu in the app, or it finds it but can't connect. I got the fitbit about a month ago and it worked fine until I accidentally let the battery drain. I can't factory reset because the instructions call for "removing the charging cable while holding down but button, which I'm unable to do with my sausage fingers.
Answered! Go to the Best Answer.
12-05-2017 06:50
12-05-2017 06:50
Hi there @punintended, nice to see you have joined the Fitbit Community! In this case we need to address two issues, one would be paring your tracker back to your account and the other would be to address the syncing issues.
If you are still unable to pair your tracker try the following steps:
Hope this helps and see you later.
"Great things are done by a series of small things brought together.” What's Cooking?
12-05-2017 06:50
12-05-2017 06:50
Hi there @punintended, nice to see you have joined the Fitbit Community! In this case we need to address two issues, one would be paring your tracker back to your account and the other would be to address the syncing issues.
If you are still unable to pair your tracker try the following steps:
Hope this helps and see you later.
"Great things are done by a series of small things brought together.” What's Cooking?
12-05-2017 06:52
12-05-2017 06:52
Not sure which of the two fixed it, but I rebooted my phone and reinstalled the app and it's working again.
12-12-2017 05:42
12-12-2017 05:42
Hi there @punintended, I'm happy to hear you were able to resolved the issue and all is working again. Probably both of the troubleshooting steps did the trick to get you back on track.
Thank you for keep me informed and stay awesome!
"Great things are done by a series of small things brought together.” What's Cooking?