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Can't set up my Versa 2, Fitbit app says "Network Operation Failed"

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‎12-02-2021 22:14 - last edited on ‎12-06-2021 17:31 by Fitbit Moderator

‎12-02-2021 22:14 - last edited on ‎12-06-2021 17:31 by Fitbit Moderator

I can't connect my new watch to the app. It just tells me 'Network operation failed, Fitbit.com under construction'

 

Moderator Edit: Clarified subject

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‎12-06-2021 17:30 - edited ‎03-05-2024 06:34

‎12-06-2021 17:30 - edited ‎03-05-2024 06:34

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've tried, I'd like you to follow the steps below:

- Restart your router
- Log out and back into the Fitbit app 
- Toggle Bluetooth Off and On
- Change your network connection 
- Restart your Fitbit device 

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎12-06-2021 17:30 - edited ‎03-05-2024 06:34

‎12-06-2021 17:30 - edited ‎03-05-2024 06:34

Hi there, @SunsetRunner. Thanks for stopping by in the Community Forums. 

May I know the model of your mobile phone? Please make sure it meets the requirements listed here.

In addition to the steps you've tried, I'd like you to follow the steps below:

- Restart your router
- Log out and back into the Fitbit app 
- Toggle Bluetooth Off and On
- Change your network connection 
- Restart your Fitbit device 

I've moved your post to the Android App board for organization purposes.

Hope this helps. 

Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes