08-08-2017 04:22
08-08-2017 04:22
Can't sychronise with health 365 app
Answered! Go to the Best Answer.
09-29-2018 10:37
09-29-2018 10:37
Hi everyone. I looked up Health 365 and found the following information.
Important Note:
For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).
For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.
08-08-2017 05:46
05-08-2018 08:39 - edited 05-08-2018 08:40
05-08-2018 08:39 - edited 05-08-2018 08:40
Had the same problem. Minimally you have to allow:
"Activities and exercise" & "fitbit settings" for it to work
09-28-2018 21:19
09-28-2018 21:19
Hi Jade,
I have problem syncing my fitbit to 365 as well, what do you mean by setting minimally on the fitbit settings?
Thanks.
09-29-2018 10:37
09-29-2018 10:37
Hi everyone. I looked up Health 365 and found the following information.
Important Note:
For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).
For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.
09-29-2018 19:07
09-29-2018 19:07
Hi Carol,
Thanks, I'm able to sync to the 365 now after changing from auto clock setting to GMT+8.
Greatly appreciate your help.
Best Regards
Fion
03-22-2019 04:23
03-22-2019 04:23
Hi, Thanks. Step syncing works. Are you managed to sync the MVPA points as well?
03-22-2019 07:01
03-22-2019 07:01
Yup, it track and sync into my MVPA for my healthy 365.
04-25-2019 07:46
04-25-2019 07:46
Hi, I need advice! For those using 365 HPB app, I can sync my steps from my Fitbit! But I stop getting rewards from HPB when I cross 10k steps and when I finished one tier, I also don’t get the 750 points added. Why?
04-25-2019 09:44
04-25-2019 09:44
It would be better to direct that question to the developer since it is not a Fitbit app. Here is the info I found on them earlier:
Important Note:
For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).
For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.
04-25-2019 09:48
04-25-2019 09:48
I did but the developer has yet replied. So I try my luck here. =D
04-25-2019 09:50
04-25-2019 09:50
Hopefully one of the folk who use it will have an idea for you.
04-27-2019 18:07
04-27-2019 18:07
thank u
12-07-2019 03:33
12-07-2019 03:33
Hi. After i change the time to GMT +8 still cannot synchronise with health 365. What else should i do?
02-16-2020 15:58
02-16-2020 15:58
Hi, I am trying to sync my new Versa 2 with Healthy 365. I have sync my watch with the fitbit app and my time zone is set correctly. Pls help. Thank you.
02-16-2020 19:22
02-16-2020 19:22
What I did is from the fitbit advanced setting, switch off the automatic time zone and select the time zone as GMT+8.00 Singapore and it works after I restarted my phone. Hope it helps.
02-17-2020 20:18
02-17-2020 20:18
What I did is from the fitbit advanced setting, switch off the automatic time zone and select the time zone as GMT+8.00 Singapore and it works after I restarted my phone. Hope it helps.
02-18-2020 23:48
02-18-2020 23:48
Thank you for your reply. The sync is a bit delayed and after a few tries, the Healthy 365 is able to sync with the fitbit app! 😊