Can't sychronise with health 365 app

[Subamari]

Can't sychronise with health 365 app

[SunsetRunner]

Hi @Subamari. I don't see health 365 listed anywhere in Fitbit Help as being compatible with the Fitbit app. You may want to check with with Health 365 to see what they say? 

[Jadeseow]

Had the same problem. Minimally you have to allow:

"Activities and exercise" & "fitbit settings" for it to work

[Noif]

Hi Jade,

I have problem syncing my fitbit to 365 as well, what do you mean by setting minimally on the fitbit settings?

Thanks.

[SunsetRunner · Accepted solution]

Hi everyone. I looked up Health 365 and found the following information. 

Important Note:

For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).

For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.​

[Noif]

Hi Carol,

Thanks, I'm able to sync to the 365 now after changing from auto clock setting to GMT+8.

Greatly appreciate your help.

Best Regards 

Fion

[IJoe]

Hi, Thanks. Step syncing works. Are you managed to sync the MVPA points as well? 

[Noif]

Yup, it track and sync into my MVPA for my healthy 365.

[HipHop19]

Hi, I need advice! For those using 365 HPB app, I can sync my steps from my Fitbit! But I stop getting rewards from HPB when I cross 10k steps and when I finished one tier, I also don’t get the 750 points added. Why?

[SunsetRunner]

It would be better to direct that question to the developer since it is not a Fitbit app. Here is the info I found on them earlier:

Important Note:

For optimum usages, please ensure your phone is set to Singapore Timezone (GMT +8).

For any enquiries, please call our hotline at 1800 567 2020 or email us at stepschallenge@hpb.gov.sg.​

[HipHop19]

I did but the developer has yet replied. So I try my luck here. =D

[SunsetRunner]

Hopefully one of the folk who use it will have an idea for you. 

[Jas2602]

• Hello, may i know where u change the clock setting at? 
• I cant find it

thank u

[CCM74]

Hi. After i change the time to GMT +8  still cannot synchronise with health 365. What else should i do?

[HazelLim]

Hi, I am trying to sync my new Versa 2 with Healthy 365. I have sync my watch with the fitbit app and my time zone is set correctly. Pls help. Thank you. 

[Noif]

What I did is from the fitbit advanced setting, switch off the automatic time zone and select the time zone as GMT+8.00 Singapore and it works after I restarted my phone. Hope it helps.

[Noif]

What I did is from the fitbit advanced setting, switch off the automatic time zone and select the time zone as GMT+8.00 Singapore and it works after I restarted my phone. Hope it helps.

[HazelLim]

Thank you for your reply. The sync is a bit delayed and after a few tries, the Healthy 365 is able to sync with the fitbit app! 😊