Can't sync Fitbit to phone and have to run set up again

[Lonewolf269]

Now it's two days in a row that when I go to sync my wristband, the stupid app can't find the my device. So I literally have to take it out of the app unpair it hook up to my computer make it find it again and thank you for the whole **ahem** setup. Why can't it find my device all the time, this is getting to be really really stupid.

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @Lonewolf269 .

Let me help you figure out what is going on. Thanks for sharing all of the steps that you have tried to get it to work.

In this case I'd like to ask some questions about the situation:

• What Fitbit are you using?
• What phone are you trying to get it to sync to?

In the meantime. I'd recommend that you try to follow the steps listed in in this help article. They could definitely help in getting it all to work.

Let me know if you have any further questions.

[Lonewolf269]

I have the charge 3 and a Galaxy S8

⁣Sent from TypeApp ​

[LanuzaFitbit]

Hello @Lonewolf269 .

Thanks for sharing those details!

Did you get a chance to try the steps I linked to above? They should help you in getting it all to work correctly.

Let me know how it goes or if you have any further questions.