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Can't sync my Fitbit Versa

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‎01-26-2021 07:27 - last edited on ‎01-26-2021 17:21 by Fitbit Moderator

‎01-26-2021 07:27 - last edited on ‎01-26-2021 17:21 by Fitbit Moderator

They messed up big time with their update last Friday. Today it says new version available but it didn't fix. guess I start shopping but it won't be a Fitbit.

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎01-26-2021 17:21

In response to Rich_Laue

‎01-26-2021 17:21

Hello @jeffladd55, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

View best answer in original post

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2 REPLIES 2

‎01-26-2021 13:02

‎01-26-2021 13:02

Try these https://help.fitbit.com/articles/en_US/Help_article/1866.htm?Highlight=Sync

Best Answer
0 Votes

‎01-26-2021 17:21

In response to Rich_Laue

‎01-26-2021 17:21

Hello @jeffladd55, welcome to the Community Forums.

 

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

 

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

 

Let me know if further assistance is needed and if you have any additional questions.

Best Answer
0 Votes