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Can't sync my charge

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‎02-19-2016 14:22

‎02-19-2016 14:22

I cannot sync my charge. The last time it was synced was 14:32. Is there something wrong?
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3 REPLIES 3

‎02-20-2016 07:03

‎02-20-2016 07:03

Hi @Richbentley34! Welcome to the Fitbit Community! 

Let me help you out, I recommend you following these steps in order to get it synced up.

 

  • Turn off Bluetooth, turn it back on, and then open the Fitbit app.
  • If your tracker didn't sync, force quit the Fitbit app and open it again.
  • Reboot your mobile device and then open the Fitbit app again.
  • If your tracker didn't sync, restart your tracker.
  • Try syncing with your computer.

Let me know how it goes! 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer

‎02-20-2016 11:42

‎02-20-2016 11:42

I am having the same problem. Haven't been able to sync since wednesday. Tried all of the above steps. Any other advice?
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‎02-23-2016 04:51

In response to jennyg312

‎02-23-2016 04:51

Hey there @jennyg312! I hope you're doing great! 

If you have already tried all the suggestions posted above I suggest you contacting the Support Team so they can take a look at your tracker and review your options. 

 

Let me know how it goes :D. 

 

 

Magin | Community Moderator, Fitbit

If you find something helpful, give it a vote and don't forget to mark it as an Accepted Solution!

Best Answer