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Can't sync to android

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-01-2017 14:13

‎10-01-2017 14:13

For the last week or so my blaze and Alta hr refuse to sync to my android phone. They sync no problem to my iPad. I've rebooted the Fitbits, logged out of the android app and back in, switched Bluetooth off and on, my phone gets switched off every night. 

It's a pain as I don't carry my iPad around with me so can only sync when I'm at home. 

This problem seems to coincide with the last app update. For the last few weeks prior to the update my Fitbits had been taking a few minutes to sync to android. Phone is Samsung s5 mini.

Any ideas? 

Best Answer
5 REPLIES 5

‎10-04-2017 09:55

‎10-04-2017 09:55

Awesome troubleshooting 

 

Feel free to check out the Fitbit Article:

 

Why won't my Fitbit device sync?
Try these troubleshooting steps if your device is not syncing.

 

Hope it helps

Best Answer
0 Votes

‎10-06-2017 14:15

In response to SunsetRunner

‎10-06-2017 14:15

I tried all these things before I posted my question! 

Best Answer

‎10-10-2017 14:19

In response to KazJ

‎10-10-2017 14:19

So I got the new v2.59 download today, syncing to android seems to be working again. Takes a while but at least it works. Phew! 

Best Answer

‎10-11-2017 01:02

In response to KazJ

‎10-11-2017 01:02

Fab Cat Happy

 

Have Fun

 

 

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0 Votes

‎11-04-2017 09:19

In response to KazJ

‎11-04-2017 09:19

Well it didn't last long, it's been taking longer and longer to sync since the update and now it won't sync at all again to android. I downloaded the latest app this morning hoping that would resolve the problem... nope. My devices sync to iPad within seconds. But android... nothing. Getting fed up now. 

Any sensible ideas anyone? Please don't suggest reboot, unpair bt, log out of app, or all the other obvious things in the 'help' files that I've already tried. 

 

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0 Votes