help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't update firmware version

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-04-2021 07:13 - last edited on ‎01-04-2021 17:15 by Fitbit Moderator

‎01-04-2021 07:13 - last edited on ‎01-04-2021 17:15 by Fitbit Moderator

Like many on here I can't seem to update my fitbit. I got a little help out the fitbit team on Twitter but other than telling me I need to complete my update they haven't helped me since. I've done all the troubleshooting and I still can't seem to get it to update. Can anyone please help me?

 

Moderator Edit: Clarified subject

Best Answer
0 Votes
2 REPLIES 2

‎01-04-2021 08:58 - edited ‎01-04-2021 08:59

‎01-04-2021 08:58 - edited ‎01-04-2021 08:59

Hi @Jess_Rose at what point do you need help with? 

I assume you have a notice to update. 

Are you able to tap on this notice? 

Does the update procedure find the tracker? 

Does the update start? 

Does it then fail at some point? Like maybe when the phone's screen shuts off? 

 

We really need to know details to be able to help. 

Best Answer
0 Votes

‎01-04-2021 17:14

In response to Rich_Laue

‎01-04-2021 17:14

Hi @Jess_Rose, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. For a better understanding of the issue you're currently experiencing, can you please answer the questions that were asked by @Rich_Laue? This way we will be able to further assist you. In the meantime, I recommend you to learn more about how to update the firmware version of your Fitbit device with the information that's specified on this help article. Then, please move forward to the troubleshooting steps that are specified on: Why can't I update my Fitbit device? and let me know how it goes.

 

I'll be waiting for your reply.

Best Answer
0 Votes