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Cannot sync fitbit one for past 24 hours

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‎02-27-2016 11:37

‎02-27-2016 11:37

Keeps telling me cannot be found. Battery is good. Anything wrong with the Android app?
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‎02-27-2016 11:59 - edited ‎02-27-2016 12:00

‎02-27-2016 11:59 - edited ‎02-27-2016 12:00

Hi @KFM

 

If not already done, feel free restarting the tracker & the phone.

 

Restart the tracker

 

URL: Click / Tap to go to the Fitbit Help Article 'How do I restart the tracker?'

Hope it helps

 

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‎03-09-2016 04:11

‎03-09-2016 04:11

It's nice to see you around more often @KFM! Thanks for stopping by! I noticed my friend @SunsetRunner  provided you with a great suggestion to help you resolve your issue. I'd like to add that if you recently upgraded to OS 6.0 (Marshmallow) you must have location services turned on to sync your tracker. With this latest update, Google changed the permissions for Bluetooth syncing, requiring the use of location services. For more information about the latest Google permission requirements, see Google’s Android 6.0 Changes document here. You can also follow the steps provided at: I can't sync my tracker.

 

Let me know how it goes! Robot wink

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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