@Iver wrote:
I have a Surge I have been using for several years that no longer syncs with my app. So I force stopped the app, restarted the Surge, and followed the procedure to add my Surge. After I entered the code from the Surge display, the app displayed "Connecting...", and then went no further. I have gone thru this process twice. What more can I do?
First make sure your surge is removed from the phone app AND your phones Bluetooth, then log out of your phone app (but DON'T uninstall it), then go into the Fitbit app and clear your data and cache, then force stop the app and restart your phone but DON'T log back in yet.
Next you're going to need a pc or Mac (I know it sucks big-time 😟) and you need to pair your surge back to your account through the computer..... it's way easier than it sounds. Just use the bluetooth dongle that came with your surge and the fitbit app in the windows store. Once you have your surge connected to your account again, unplug the dongle, close the pc app, and log back into your phone app with your surge turned on.... your surge should sync and be added back to the phone automatically...... and it should give you a few more years of good service 😋👍
I had to go through that exact same procedure with my surge a year ago.....it's been working perfectly ever since 😁
