Cant add a friend

[Javamama85]

First time fitbit user and trying to add a friend....keep getting this error message saying failure to send friend request. Do you have to be on premium to add friends?

[EdsonFitbit]

Welcome to the Fitbit Community, @Javamama85.

I'm sorry to hear about the difficulties you experienced. Thank you for the information provided.

It is not necessary to have Fitbit Premium to add friends. Please make sure to follow the instructions in this article to add friends.

If you continue getting the same error message, please attach an image for further investigation.

Have a nice day.

[QuiznosTheory]

Hello! I am a fellow Fitbit user who had a similar problem. I could not add a friend or receive a friend request. Frustrating! To answer your question, no. You do not need to have a premium subscription to send/receive friend requests. With that said, consider the adding/receiving friend requests as broken code. Don't bother with it!

To add a friend on Fitbit, simply create a new challenge, in the app or on the web, then invite your friends with their email address. (Adding people through a Challenge automatically adds them as a friend!). I hope this helps! There are lots of forums of people having the same issues and I hope my discovery can help you out.

Moderator edit: all-caps

[EdsonFitbit]

Welcome to the Fitbit Community, @QuiznosTheory.

Thank you for sharing how you resolved the issue you're experiencing to add friends to your Fitbit account.

See you around.