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Cant add friends no matter what I do

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‎08-10-2021 17:47

‎08-10-2021 17:47

I just got a Versa 2 and I have a google pixel 4 phone. I have tried everything from making a new account, deleting my account, deleting the app, etc. I have tried connecting it to my facebook which won't work either. I keep getting an error message when I try to add friends to my account via username, phone and email and that won't work either. Can someone please help me? I got this to be able to have it with family and friends. 

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‎08-11-2021 11:15

‎08-11-2021 11:15

@manderson1228 Welcome to the Fitbit Community. Thanks for the troubleshooting performed prior to posting. 

 

I appreciate the detailed information shared. May I know the error message you're getting when trying to add friends? 

 

In the meantime, make sure this procedure was performed: 

 

- Log out from the Fitbit app 

- Clear the app cache 

- Restart your phone 

- Log back in and add friends

 

Hope this helps. 

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