Cant add more than 1 friend per day

[SamanthaB89]

I can't add more than one friend per day and I'm wondering why and how to fix this?

[RobertoME]

Hello @SamanthaB89, nice to see you are visiting the Fitbit Community! The Fitbit app doesn't have a limit of friend requests, so I'm wondering if you are seeing an error when you try to send the requests?

Perhaps resetting your app will fix this issue, so log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

Hope this helps and let me know how it goes.

[SamanthaB89]

It didn't work 😞 I'm still getting the same error message.

Sent from my Bell Samsung device over Canada's largest network.

[SamanthaB89]

I'm still getting this same error message.

[RobertoME]

Hello there @SamanthaB89, I'm sorry for the late response and thank you for keep me posted. I'm wondering how it goes so far? Is the issue still persisting? Have you tried the new version of the Fitbit app for Android?

This week we released a new version that I would recommend to install in case you haven't tried it yet. For more details please take a look at this post.

Also I'm wondering if the issue is immediately after you try to send the first friend request or it allows you to send just one before it prompts the error?

Let me know this details in case the issue persists. We are monitoring the behavior of this issue.

[SamanthaB89]

My apps auto update so to the best of my knowledge it's up to date. I tried clearing the cache and doing a force stop with a phone restart and it still won t let me add new friends. I'm not sure what to do?


Sent from my Bell Samsung device over Canada's largest network.