Cant pair with my phone nor sync with my fitbit

[Taylor2022]

I'm having issue with my Fitbit connecting to the app and my phone. I've been have bluetooth and sync issue for the past year and just now got around to it. I've tried connecting the Fitbit to my bluetooth and it's not connecting, I've also tried syncing it in the app but that also doesn't work. I've tried rebooting it as it said (hit the button on the charger 3 times within 4 seconds) but nothing happens, it just turns off charging once I hit the button. My Fitbit still continues to work on my wrist but on the app nothing is updated. Any suggestions?

[Odyssey13]

Hi @Taylor2022

For trouble syncing - click to read article

You might want to do a restart of the device itself.

Which version of Android and which phone?

The more we know, the better to help you.

[Taylor2022]

I've tried restarting my device as well. I've got the latest update that is available for my phone which is a Samsung galaxy j7v 2017.

[Odyssey13]

@Taylor2022  your phone shows as compatible on the list - click to go there

[Taylor2022]

Ok great do you have any other suggestions for pairing?

[Odyssey13]

@Taylor2022  your post was moved to the Android area in order to get you better responses. Might be someone with the same phone can help you.