Cant update my profile pictures

[Caigesmama]

Why does it tell me access denied every time I try to update my photos or other info, on the fitbit app?  I'm logged in with no issues,  so why can't I update my stuff

[SilviaFitbit]

@Caigesmama Welcome to the Fitbit Community. Thanks for the details shared. 

Try the following troubleshooting: 

- Log out from the Fitbit app 

- Force quit it > Clear cache

- Restart your phone 

- Log back in 

If you're still experiencing the same after trying the above, let me know the phone model and OS installed, attach a screenshot to your reply if possible. 

Hope this helps. 

[Caigesmama]

I've done all that.  It tells me access denied

[Caigesmama]

I've done everything you suggested,  but still can't update my pictures.   It tells me access denied.  Victoria Smith  @Caigesmama 

Sent from Yahoo Mail on Android

[SilviaFitbit]

@Caigesmama Thank you for getting back. The best way to get help for this problem is to chat with us online or give us a call. Click here to get connected.

Have a nice day.