06-13-2018
21:01
- last edited on
06-18-2018
09:52
by
RobertoME
06-13-2018
21:01
- last edited on
06-18-2018
09:52
by
RobertoME
My cardio fitness had been excellent for months 37-41 . But suddenly today its showing different at 25 average. Anyone know why this could he ? Not a happy bunny ☹
Moderator Edit: Updated Subject For Clarity.
06-18-2018 09:51
06-18-2018 09:51
Hi there @Chris5767, good to see you here and my apologies for the late response. Have you tried to review your Cardio-fitness again, after the incorrect value?
It might be possible this could be an error to display your correct score. However, if the issue continue please, keep in mind the cardio fitness score depend on your day to day exercise. Review the following help article for more details: What is my cardio fitness score?.
If the issue continue, try to reset your Fitbit app: Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app (This may vary depending of the Android device and the OS version). Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.
Hope this helps and let me know if you have other questions.
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