Challenge results out of order

[ErickFitbit]

Fitbit Update 06/30/2016: Some community members have reported that their Challenge results page is out of order (screenshot below).

Our team is aware of this issue and currently looking into it to get this resolved as soon as possible. I appreciate everyone taking the time to report this. I will make sure to update eeryone when I hear updates from our team. Thank you!

[ldsulli]

My Workweek Hustle has ended and the results are out of order.  The #6 person is at the top and the #4 person is second from the bottom (of 10) and others are mixed up in between.  I have never noticed this happening before; usually the #1 person is at the top, followed by #2, etc.  Is it a fluke?  A bug?  Is there any way to re-order the results?

Moderator edit: edited title for clarity

[Odyssey13]

Hello and welcome to the forums @ldsulli

I just checked my Android phone and it's not out of order.

Which mobile you using - Android, iOS or Windows?

Have you tried restarting the phone and app?

Let us know.

[SunsetRunner]

I have an Android and this has recently started happening.   The are numbered in the correct order but not listed in order.

[ErickFitbit]

@ldsulli @SunsetRunner It would be great if you can take a screenshot next time you see this happening to you in a Challenge that you've completed and share it with me here.

Also, I recommend confirming that you're using the latest version of the Fitbit app for Android here. 

[ldsulli]

I am using a Samsung Galaxy 6 and according to my app, I am using version 2.27.  I have also restarted my phone since this happened.
See image of the challenge below. Thank you.

[Odyssey13]

@ErickFitbit I'm seeing the same thing on one of my challenges. It looked similar to the screenshot @ldsulli posted, though with fewer participants and steps.

@ldsulli I had this happen after I posted to you. I'm using Samsung Android 5.0.1

[LepRvn]

I'd like to know the reason/resolution to these out-of-order results.  What caused it?  What's being done to fix it, or how can we (your customers) fix it? 

Note:  I have the LG G4.  My app is up to date v2.27.  I have restarted my phone many times since observing this new behavior.  Here are my screen shots...

[ErickFitbit]

@ldsulli @LepRvn Thank you for the screenshot. I will be looking further into this and will provide you with an update soon.

@Odyssey13 Are you using the latest version of the Fitbit app for Android? What make and model mobile handset are you using? Last but not least, which type of Challenge is this happening to you in?

• Goal Day
• Weekend Warrior
• Daily Showdown
• Workweek Hustle

[Odyssey13]

@ErickFitbit

Fitbit App: version 2.27

Samsung Galaxy S4 (SCH-1545) running 5.01 (Verizon network)

Weekend Warrior- 5 and 6 participants (2 challenges)

Workweek Hustle - 10 participants

 and Goal Day (EDIT) it just finished syncing with all participants

I also restart my phone daily and clean the cache in a few apps weekly.

Been going on at least two weeks. I did take screenshots, if needed.

[ErickFitbit]

@Odyssey13 Thank you for all the information! I don't need the screenshot at this time as I have the one from @ldsulli @LepRvn to share to our Android team. I will make sure to update everyone once I get an update from our team.

Again, thank you all for the reports. Update coming soon!

[ldsulli]

Update:  This happened again on the most recent Workweek Hustle.  

@ErickFitbit Do you recommend uninstalling and reinstalling the app?

Thanks.

[ErickFitbit]

Hey everyone -- Fitbit Update 06/30/2016: Some community members have reported that their Challenge results page is out of order (screenshot below).

Our team is aware of this issue and currently looking into it to get this resolved as soon as possible. I appreciate everyone taking the time to report this. I will make sure to update eeryone when I hear updates from our team. Thank you!

[Asianfoodtrail]

For the last few weeks, I have experienced the same issue (edited because I logged in on my smartphone, without the menu tools available). In the meantime I refreshed and checked the app version as from today, it appears to be normal sequential order again. Was about to add old screen shots, will do if it reappears.

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@ErickFitbit wrote:

Fitbit Update 06/30/2016: Some community members have reported that their Challenge results page is out of order (screenshot below).

Our team is aware of this issue and currently looking into it to get this resolved as soon as possible. I appreciate everyone taking the time to report this. I will make sure to update eeryone when I hear updates from our team. Thank you!

---

[DramaQueenDiva]

I have an Android OS and my results are out of order sometimes too.

[ErickFitbit]

@Asianfoodtrail Interesting! Definitely let me know if the order of the results show up out of order again and also, please do share a screenshot. Thank you in advance!

@DramaQueenDiva Our team is currently investigating this and will provide me with an update once they know more which I will make sure to share with everyone here. Thanks for your report!

[Asianfoodtrail]

Right after I posted the message it happened again yesterday, here the screenshots.

[ErickFitbit]

@Asianfoodtrail Thanks for the screenshot! Curious, have you tried logging out and logging back in and checking again? Is it still out of order? Thanks in advance!

[Asianfoodtrail]

@ErickFitbit As mentioned earlier the irregularities happens on and off. The app is installed on Samsung Note 4 and the mobile is switched on and off. The irregular sorting order occurred in the last two months, infrequently at first, but since I made a screen shot only a day in between. The surge of out-of-list order is at the end of challenges, a high-traffic software code glitch maybe? 

[ErickFitbit]

@Asianfoodtrail Thanks for the update. Our Android team is currently investigating this, when I have an update about this I will make sure to share it with you here. Thanks again for taking the time to report this.