help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Change of layout on homepage.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-16-2019 05:18

‎08-16-2019 05:18

I don't like the new layout. I was very happy with the way it was. It was easy to see what I was looking at and was laid out in the order I wanted. I liked the cute display. Why did someone think it was necessary to change everything and not give me the option to keep things the way they were ☹️☹️☹️

Best Answer
4 REPLIES 4

‎08-18-2019 16:03

‎08-18-2019 16:03

Hello @Unhappysarah welcome to the Community Forums, thanks for your post. Sorry for the delay in responding.

Let me share with you that we are always striving to improve the Fitbit experience with our products and services. That being said, we very much appreciate all of the input we receive from our users here in the Community Forums because such information help us a lot to evaluate our procedures to make sure that we are delivering what our users want and need.

 

Thanks for taking the time to share your thoughts and suggestions with us, don't hesitate to contact me back if you need further assistance or have any additional questions for me to answer.

 

See you around.

Best Answer
0 Votes

‎08-19-2019 02:32

In response to RicardoFitbit

‎08-19-2019 02:32

Hi Ricardo,

 

I've read a lot of posts and threads on the new dashboard, but one thing I've never seen explained is in what way it is supposed to improve the user experience. From reading many threads on this it's clear that most people can see things it does less well but are struggling to see where it improves. So I was wondering whether you could help out by providing an explanation from the design team of what the actual motivation of the changes is and how they are supposed to improve the experience for the user? 

 

 

Best Answer

‎08-27-2019 21:29

In response to RicardoFitbit

‎08-27-2019 21:29

I hate the new layout. It is ugly. Please give us the option to opt out. I have been a true Fitbit advocate and constantly rave about my Ionic, HR Charge and Surge. I buy them for presents. Now I am shocked that Fitbit  is forcing us to go with a truly ugly layout with lame colors. I did not opt in. When I called customer service they blamed me. 

Best Answer

‎08-27-2019 21:32

In response to RicardoFitbit

‎08-27-2019 21:32

Everyone is unhappy. Shortsighted management decision is a public relations nightmare. Please give us the old screen layout and stop defending a lame decision that customers hate!

Best Answer