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Charge 2 Syncing Issues

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‎05-12-2019 08:16 - last edited on ‎05-13-2019 06:38 by Fitbit Moderator

‎05-12-2019 08:16 - last edited on ‎05-13-2019 06:38 by Fitbit Moderator

I changed my phone. But now fitbit charge 2 is not syncing and date and time on fitbit is also not changing. Battery was discharged for 6 days. And I was in different country. So time zone also hasn't changed.

 

 

Moderator edit: Clarified subject

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‎05-13-2019 06:41

‎05-13-2019 06:41

Hello @Archanasharma.

 

Let me help you make sure that your Fitbit sync and that the date and time are corrected.

 

This is probably happening because it has not synced during the time it had no battery. As such getting it to sync should resolve the situation. You can click here to find steps that will help you make sure to sync to your account. 

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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