Charge 2 can't update at all and hasn't synced si... - Fitbit Community

Charge 2 can't update at all and hasn't synced since April 26,2018

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S523

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Pls help to solve my problems. Tq

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SteveH

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That's a long while! Fitbits only have limited storage to hold data between syncs (usually around a week) so you will have lost a lot of data by now.

The usual things to try when you get syncing issues are:

restart phone
restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
restart fitbit a few more times (it doesn't always work)
"forget" the fitbit in the phone's bluetooth settings
go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/

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