Charge 2 not recording my bike rides.

[Liz3bts]

When I first used the Charge 2 last week it mapped route and info for my ride. But since then it has failed to map the full route! I press the button on bike it starts to time it, but when I complete it has missed most of it. Today I did 25.5km and it logged 0.79km. So frustrating, can anyone help please. 

[USAF-Larry]

@Liz3bts, that indicates that something is happening to cause the tracker to lose the Bluetooth/GPS connection with the phone. Has something happened that the phone is not able to see the satellites, or has Bluetooth conflicts that cause it to disconnect?

[Liz3bts]

Thanks for your reply. I am not aware of any issues with the phone picking up GPS, I turned off the Wi-Fi and checked that the charge 2 was  still paired with the phone, it is a Samsung Galaxy J6. 

[DeaconBlue52]

I am having the same issues, it is starting to happen more and more.  I have found most times to get it to correct itself I will turn off bluetooth on the phone and turn it back on.  But I have several other bluetooth enabled devices as well and I have "never" had an issue with any of them connecting and "staying" connected.  Going to start looking for an alternative to the Charge 2 as I want "accuracy" when I am tracking my rides.  I am tracking them for a reason and I do not need some device bombing out on my workouts.

[Pennyjh]

Hi I am having the same issue.  I cycle on the rod then onto a forest track.  Last week it did the whole thing but since then only part of the road.  The only difference is I had the phone in my back pocket the first time.  Then frightened I'd loose it I put it in my bike carrier behind me.  Could that be the reason?

[DeaconBlue52]

Mine finally seemed to correct itself after an update, but moving it to a
back pocket or into a pack may cause issues with the blue tooth connecting.
I got a phone cradle for the handle bars that securely holds the phone
during my rides, and it also keeps the two devices near each other.

[Pennyjh]

Thanks for your reply.  I will try and get something like that, for my bike, to cradle the phone .    Penny

[Pennyjh]

I have ordered a cradle but today I put on a shoulder bag,  Again it logged all the street riding I did, but not the hard bit through the forest.  Yet the bag was in the same place.  Very frustrating.  I hope having it on the handlebars will make a better connection.

[Pennyjh]

Well I got a cradle for my phone. If I use Samsung Health it tracks my bike ride through the forest and on the road.  However,  If I just use my fitbit and have my phone close by it still only tracks a little part of my ride 1.7km in 40 mins !!!  when I am doing closer to 8 over a rough track.  So it is annoying.  I wonder why the fitbit can't map the route when other apps can. 

Another question is if I use other apps like Myfitnesspal or the Samsung health do the overlapping results all get recorded so I have 2 walks or 2 bike rides or does fitbit recognise that they are the same event?.