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Charge 2 not syncing app not working

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‎03-16-2017 15:02

‎03-16-2017 15:02

I recently got a new phone (Motorola moto g4) and my charge 2 has been synced with various devices and they are still working but it won't sync when I use my android phone and the dashboard is not showing my steps or logging them and my sleep isn't there either I tried switching them around and nothing. They only time it counts my calorie burn is just the passing of time. It's completely backwards so if anyone can help me with this I'd appreciate it.

 

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‎03-17-2017 00:29

‎03-17-2017 00:29

This could be tricky. The Moto G4 isn't on the list of supported devices at www.fitbit.com/devices

 

Having said that, I have the G4 Play and that has been fine until the last couple of weeks when it has stopped working. So, it's not clear whether you will be able to get it working on your new phone.

 

One thing to check is that none of your other devices still have a bluetooth connection to the Charge 2 that may be blocking the connection from the G4

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